Contact
Orders, returns, warranty and product questions all reach the same team. Write once and a person answers.
Start here
Pick the line that fits and the form below is set up for it. Four of the five have a written answer already — worth thirty seconds before you type.
Where it is, a delayed parcel, or a delivery address that needs changing.
Read about shippingWhat can go back, how long you have, and when the money lands.
Read the returns policyA fault inside the first year. Tell us what you hear and when it started.
Read what the warranty coversFit, tips, cables, pairing, or which model suits what you listen to.
Read the fit and product answersA dealer enquiry, a press request, or anything the four rows above do not cover.
Write to us
Who you are writing to
Kiwi Ears designs and tunes in-ear monitors, headphones and the gear around them. Support, tuning and product are the same people, which is why an answer about how something sounds comes from someone who tuned it.
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