Trade-in

Trade in. Move up.

Send us what you have and what you are after. A person looks at it and comes back with what we can do.

How it works

Three steps, one person.

No portal, no automated valuation. You describe what you have, and someone who knows the products answers.

  1. Tell us what you haveModel, condition, and your order number if it came from us. Two minutes on the form below.
  2. We come back with a numberA person looks at your particular pair rather than reading off a table. The offer and what it covers arrive by email, normally within 48 hours on a working day.
  3. You decideNothing is committed until you say yes. If the number does not work for you, that is a perfectly good answer.

Note

We quote case by case rather than from a fixed table, so the number depends on the model, the condition it is in and where you are. That is also why the honest answer only arrives after you have told us what you have.

Get a quote

Tell us what you have.

We use your email to answer you, nothing else.

Questions

The things people ask first.

We quote case by case rather than from a fixed table. The model, the condition it is in and where you are all move the number, so the honest answer only exists once you have told us what you have.

Tell us what you have and we will say. We would rather look at it than publish a list that goes out of date.

No. If it did — from Linsoul or one of their Amazon storefronts — we can see the order and it saves a round of questions. If it did not, we will just ask a couple more.

Say so on the form. A fault does not rule it out, it changes the number. If it is a Kiwi Ears product still inside its twelve months, ask about the warranty first — that may be the better route.

Yes. Twelve months, from the date of the new purchase.

Normally within 48 hours on a working day. We are Mon to Fri on GMT+8, and public holidays are the exception.

No. Nothing is committed until you say yes to the number. If it does not work for you, that is a perfectly good answer.