Order tracking

Track your order

Paste the tracking number from your shipping email for live carrier status, or sign in to see every order you have placed with us.

Track a shipmentSupport hub

Tracking usually goes live 24-48 hours after your shipping confirmation.

24-48h First carrier scanHow long a parcel normally takes to appear on the carrier's network after we hand it over.
One box Every carrierThe same lookup covers every courier we ship with, wherever the parcel is in the world.
No login To track a numberAn account is only needed if you have your order number but not the tracking number.

Fastest route

Track with your tracking number

It is in your shipping confirmation email. Live carrier status appears right here — no account needed.

No tracking number yet?

Look it up with your email

Sign in with the email you ordered with and every order appears with its live tracking. There is no password to remember.

1 Enter the email address you used at checkout.
2 We send a 6-digit code straight to that inbox.
3 Your orders open, each with its live tracking.
Sign in to see my orders

Checked out with a different email? Email support@kiwiears.com with your order number and we will send your tracking over.

Tracking has not movedCarriers can go quiet for a few days in transit. After 7 days with no scan, tell us. Customs and dutiesWhat import charges to expect, and who pays them on your route. Returns and warrantyStarting a return, and what the 12-month warranty covers.